What to do When Death Occurs

When you lose someone you love, you need caring, compassionate, and professional help. And you need it immediately. We will be there for you no matter what time it is, no matter where you are. Our dedicated team will treat you with the utmost respect and sensitivity. We will help you through your planning process, make arrangements to your specifications, and take care of all the details. You can contact us at (800) 625-6105 or locally at our New Hartford and Utica funeral homes. We will need to gather information about your loved one, and during our initial conversation we may ask the following;

  • The full name of your loved one who has passed away
  • His or her current location (hospital, nursing facility or residence)
  • Your name, address, and telephone number
  • Name, address, and phone number of the next of kin

After we have spoken, we will schedule a convenient time to meet at your home or our offices, wherever you choose,  so we can complete the details of the funeral arrangements. At that time, we kindly ask that you provide the following for your loved one:

  • Social Security number
  • Date of birth, city and state of birth
  • Names of his/her parents, including mother's maiden name
  • Educational Information
  • Marital Status
  • Veteran's Discharge Papers or Claim Number (of applicable)
  • A recent photograph of the individual
  • Clothing for visitation and interment
  • Pre-arrangement paperwork (if applicable)
  • Cemetery lot information (if applicable)